Policies

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Last Updated: 30th July, 2025

At Pearl It Up ("we," "our," or "us"), your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.pearlitup.in]. By using our site, you agree to the terms of this policy.

a) Personal Information

We may collect personal details that you provide voluntarily, including:

Your name
Email address
Phone number
Shipping/billing address
Payment information (if purchases are made)
Other information you choose to submit through forms, chat, or sign-ups

b) Non-Personal Information

We also collect non-identifiable information such as:

Browser type and device information
IP address
Time and date of your visit
Pages visited and time spent on site
Referring URLs

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Respond to your questions or customer service requests
Send updates, promotions, or newsletters (if you opt in)
Analyze user behavior to improve our products, content, and website
Comply with legal obligations

3. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, understand usage patterns, and provide personalized content. You can disable cookies through your browser settings, though this may affect certain features.

4. Sharing Your Information

We do not sell or rent your personal data. We may share it with:

Service providers (e.g., payment gateways, logistics partners)
Analytics or marketing tools to improve site performance
Legal authorities, if required by law

All third parties are contractually obligated to safeguard your data.

5. Data Security

We take reasonable steps to protect your information with physical, technical, and administrative safeguards. However, no online transmission or storage system is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your region, you may have the right to:

Access the personal data we hold about you
Correct or delete inaccurate data
Withdraw consent or object to certain uses
Request data portability (if applicable under law)

To exercise these rights, please contact us at [insert your contact email].

7. Third-Party Links

Our site may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

8. Updates to This Policy

We may revise this policy from time to time. All updates will be posted on this page, with the effective date updated accordingly.

9. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us at:

Pearl It Up
Email: [insert email]

Return and Refund Policy

At Pearl It Up, every item is made/curated with care. If you're not satisfied with your order, here’s how we can help:

1. Returns (for physical products)

We accept returns only under the following conditions:

Item is damaged or defective upon arrival
You contact us within [e.g., 3 days] of receiving the order
The product is unused and in its original condition

To request a return, email us at [insert email] with your order number and photos of the item.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the refund approval. If approved, a refund will be processed to your original payment method within [e.g., 7–10 business days].

3. Non-Returnable Items

The following items are not eligible for return or refund:

Custom or personalized products
Digital downloads or e-products
Sale or clearance items

4. Order Cancellations

Orders can be cancelled within [e.g., 12 hours] of placement, provided work hasn't begun on customization. For digital products, cancellation is not available once the download link is shared.

5. Shipping Costs

Return shipping costs are the responsibility of the customer unless the item was sent in error or arrived damaged.

Privacy Policy